What We Are Reading: EXCELLENCE WINS

What We Are Reading: EXCELLENCE WINS
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What We Are Reading: EXCELLENCE WINS
By Lyndsey Scofield

Here at TransPro we recently revisited our organizational values and formally adopted the value of committing to continuous learning to bring insights and value to our clients and teammates. It's in this spirit that we select a book each quarter that the whole team reads and discusses at our quarterly meetings. Our latest read, Excellence Wins by Horst Schulze, is actually what inspired us to revisit our values and more intentionally integrate them into our daily work.

Our whole team found the book bursting with insightful lessons from the co-founder of Ritz-Carlton – one of the ultimate icons of customer-focused service excellence. What becomes immediately apparent is that it's not necessary to be a luxury hotel brand to implement practices that actually work to create the kind of culture that inspires, motivates, and engages employees to provide outstanding service. Here are some takeaways from the book that we feel are just as applicable to a luxury hotel brand as providing education, transportation, solid waste, or any other public service:

If these takeaways speak to you, we highly encourage you to pick up a copy of Excellence Wins for yourself or your team to read more of the real-life, inspiring stories of employees taking ownership and stepping up what it means to be customer-focused.