An Internal Opportunity for Improved Compliance and Efficiency
Documented processes and procedures are very important when it comes to maintaining stability within an organization. Although this documentation requires an initial heavy investment, it will ultimately provide long-term benefits, not only by ensuring state and federal compliance but also by improving efficiency. The power of established and comprehensive processes and guidelines becomes more evident […]
WAIT! Extra Steps to Hire Bus Operators Is Time Well Spent
Hiring bus operators is a growing and common challenge we hear about from our public transportation partners. Gone are the days when a transit agency’s HR team had a deep roster of applicants for bus operator positions. COVID strikes again. We know the extreme need to fill seats behind the wheel might tempt recruiters to […]
Selecting Your Favorite Child
A core element of organizational excellence is focus. Clarity of success. Purposeful work to achieve that success. A prioritized performance management system to determine if the work is, in fact, working to achieve success. And a culture of ownership that is emotionally invested in the results. The reality is, however, each of those steps – […]
Employee Surveys: What’s on Your Workforce’s Mind?
At TransPro, we believe a fully engaged workforce is fundamental to an agency’s success and their ability to deliver greater service to customers and greater value to the community. By asking employees to reflect and share feedback on a regular basis, an agency can better understand what is most important to their workforce to make […]
The New Normal
Do you remember what it was like to fly before September 11, 2001? Some of our readers may not be old enough to remember this, but security lines were shorter and less thorough. Identification requirements were less stringent. You could leave your shoes on without pre-approval or premium security screening requirements. Our nation then experienced […]
There’s Still a Stigma
On January 15, 2022 many of us woke up to the sad news that MARTA CEO, Jeff Parker, took his own life. As a highly visible member of the Atlanta and public transportation communities, the news sent shock waves among those that knew him well and socially. I had the privilege to work closely with […]
Intentionality – A TransPro Value
TransPro Value #4: Intentionality – I believe that I am responsible for using my time and energy to enjoy the experiences in life I desire – personally and professionally. I believe that I can only do one thing great at a time, to bring maximum joy and value to myself, my teammates, and my clients. […]
Peer Benchmarking: Measuring Success Across an Industry
As we continue on our path to change the narrative from VOLUME to VALUE, it is important to explore the concept of industry benchmarking and its importance to success. Benchmarking practices allow organizations to estimate their performance in specific areas compared to the performance of other peer organizations. Industry leaders are often focused on the […]
Will Your Agency Flourish in 2022?
For 70+ years now public transportation has both allowed and embraced success to be defined on the basis of a single metric – ridership. “Butts in seats” is what people would say at industry gathering after industry gathering. This was then, and continues to be, limited thinking. Ridership goes up and down for a whole […]
Picking Projects that Improve Performance
President Kennedy once famously said “for of those to whom much is given, much is required.” Public transportation systems across the nation are precisely in that position. While ridership levels are at record lows, revenues to public transit agencies are at record highs. With much being given, much should be expected in return. And, as […]