Insights & Results

By Kellie Melleady, TransPro Customer Experience Lead Three years ago, while conducting my first customer satisfaction survey onsite, I couldn’t

By Kellie Melleady, TransPro Customer Experience Lead Many agencies treat their Net Promoter Score (NPS) as the gold standard of

By Mark Aesch, TransPro CEO – Since the 1950s, the transit industry has focused almost exclusively on the “more” part

 TAMPA, FL, November 18, 2024 – TransPro Consulting leadership announced the appointment of Jill Barnett as Senior Project Leader. Ms.

By Mark Aesch, TransPro CEO – High performing public sector agencies exhibit key similarities with their private sector counterparts. The public

By James Rubin, Ph.D. –  Transit agency decision-makers receive detailed information on customer perceptions from a variety of sources, including

TAMPA, FL, July 24, 2024 – TransPro Consulting leadership announced the appointment of Huntley Lawrence as a Senior Advisor. Mr.

Take this important first step before fiscal budget developing begins.

Learn how our TransDASH cohort of transit agencies working collaborating on measuring GHG emission efforts.

Discover the four foundational pillars and the fundamental elements of behavior change for organizational excellence.

…“more and better aren’t the same…”. Indeed, and the space between more and better is the state of the public transit industry’s crossroads.