TAMPA, FL — December 1, 2025 — TransPro, a national leader in transit performance management, leadership development, and organizational transformation,
By Kellie MelleadyCustomer Experience Lead I’ll never forget being onsite for a customer satisfaction survey when a bus operator approached
By Luke AllisonSenior Project Analyst That’s right–confidence levels are chosen, not created. Statisticians and surveyors make a conscious decision to
By Kelly MealladyCustomer Experience Lead In procurement after procurement, I see the same pattern: solicitations ask for customer satisfaction surveys
By Brendan MorganProject Manager Every transit agency faces the same fundamental challenge: unlimited needs and limited resources. With constrained budgets
By Mark Aesch, CEO Last month I shared a perspective regarding the Goldilocks of public funding: that public agencies are
The cost of running nearly empty buses on routes without demand are at the heart of transit’s “fiscal cliff.”
By Mark AeschCEO, TransPro We all know the childhood tale of Goldilocks and the Three Bears—the curious girl who stumbles
By Katie Jurenka, TransPro Senior Project Analyst Communities across the country understand the important link between public transit service and
By Mark Aesch, TransPro CEO In the public transportation industry, the question most frequently asked after “what is your ridership?”
By Kellie Melleady, TransPro Customer Experience Lead In transit research, the importance of data research can’t be overstated. During my time at
By Brendan Morgan, TransPro Project Manager The professional world is filled with technically skilled individuals fluent in complex jargon and
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