Number 3 in the SeriesToo many executives are hired against “turn things around” then judged against whatever the Board is
Number 2 in the Series “Change agent” tells you almost nothing about whether someone can do the actual job. Note:
Number 1 in the SeriesStatus quo or change agent? You’re asking the wrong question first. Your board should be asking
Public transit doesn’t simply move people from point A to point B — it moves communities forward. It connects individuals
At this year’s MCX Workshop, TransPro Customer Experience Lead Kellie Melleady shared an important reminder for transit leaders: good customer experience data begins with good methodology. Here’s a summary of her talk.
By Matt Webb, Principal Achieving alignment between a Board and CEO is a major accomplishment. It creates shared clarity around
By John Lewis, Principal Buses don’t move people—people move buses. Behind every schedule, every route, and every customer experience is
By Jill Barnett and David Johnson, Senior Project Leaders Great transit outcomes take shape long before the bus hits the
By Matt Webb, Principal Transportation agencies are under more pressure than ever. Budgets are tight. Workforce challenges persist. Reliability expectations
Brendan MorganProject Manager Every organization faces a defining question: Will you shape how artificial intelligence transforms your operations, or react
TAMPA, FL — December 1, 2025 — TransPro, a national leader in transit performance management, leadership development, and organizational transformation,
By Kellie MelleadyCustomer Experience Lead I’ll never forget being onsite for a customer satisfaction survey when a bus operator approached
