At this year’s MCX Workshop, TransPro Customer Experience Lead Kellie Melleady shared an important reminder for transit leaders: good customer experience data begins with good methodology. Here’s a summary of her talk.
By Matt Webb, Principal Achieving alignment between a Board and CEO is a major accomplishment. It creates shared clarity around
By Mark Aesch, Founder & CEO High performing teams begin with alignment. When Boards and CEOs work in true partnership
By Mark Aesch, Founder & CEO Public transit doesn’t simply move people from point A to point B — it
By John Lewis, Principal Buses don’t move people—people move buses. Behind every schedule, every route, and every customer experience is
By Jill Barnett and David Johnson, Senior Project Leaders Great transit outcomes take shape long before the bus hits the
By Matt Webb, Principal Transportation agencies are under more pressure than ever. Budgets are tight. Workforce challenges persist. Reliability expectations
Brendan MorganProject Manager Every organization faces a defining question: Will you shape how artificial intelligence transforms your operations, or react
TAMPA, FL — December 1, 2025 — TransPro, a national leader in transit performance management, leadership development, and organizational transformation,
By Kellie MelleadyCustomer Experience Lead I’ll never forget being onsite for a customer satisfaction survey when a bus operator approached
By Luke AllisonSenior Project Analyst That’s right–confidence levels are chosen, not created. Statisticians and surveyors make a conscious decision to
By Kelly MealladyCustomer Experience Lead In procurement after procurement, I see the same pattern: solicitations ask for customer satisfaction surveys
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