Most Boards design the search meticulously and the evaluation almost not at all. That’s backwards.Note: This is the fourth article
By John LewisPrincipal Every transit board that has run an executive search has had the same debate. Status quo or
By Kellie MelleadyCustomer Experience Lead The conversation around standardization in transit is gaining momentum. The Federal Transit Administration’s recent Request
Number 3 in the SeriesToo many executives are hired against “turn things around” then judged against whatever the Board is
Number 2 in the Series “Change agent” tells you almost nothing about whether someone can do the actual job. Note:
Number 1 in the SeriesStatus quo or change agent? You’re asking the wrong question first. Your board should be asking
Public transit doesn’t simply move people from point A to point B — it moves communities forward. It connects individuals
At this year’s MCX Workshop, TransPro Customer Experience Lead Kellie Melleady shared an important reminder for transit leaders: good customer experience data begins with good methodology. Here’s a summary of her talk.
By Matt Webb, Principal Achieving alignment between a Board and CEO is a major accomplishment. It creates shared clarity around
By John Lewis, Principal Buses don’t move people—people move buses. Behind every schedule, every route, and every customer experience is
By Jill Barnett and David Johnson, Senior Project Leaders Great transit outcomes take shape long before the bus hits the
By Matt Webb, Principal Transportation agencies are under more pressure than ever. Budgets are tight. Workforce challenges persist. Reliability expectations
