In 2016, TransPro was engaged by a municipal transportation system with operations in the southern United States to conduct an executive-level organizational assessment, third-party vendor oversight assessment, and customer satisfaction survey services. These tasks established a baseline understanding…
Among the most exciting transit initiatives to be embraced by voters in this year's election was Austin's Proposition A to fund a $7.1 billion expansion of light rail and rapid bus routes as part of Project Connect. This massive investment…
We often like to say that light rail customers on Charlotte's CATS system feel like riding the train is the equivalent of taking a trip to Disney — because with a Net Promoter Score (NPS) typically in the mid-60s and…
Strategic plans & performance scorecards that drive organizational change and excellence
Bicycle and Transit Integration Guide:
A practical transit agency guide to bicycle integration and equitable mobility
