In 2018 TransPro was engaged by a mid-sized transportation organization in southern Florida to conduct Customer Satisfaction Surveys for Fixed Route and Paratransit services. TransPro developed and deployed customer satisfaction survey instruments to gauge customer satisfaction. Survey questions…
How is it feasible for a public sector organization to demonstrate both a high-quality customer experience AND value to taxpayers? TransPro helped a mid-size transit agency in Florida do just that with the introduction of a robust organization-wide performance measurement…
Sometimes you can’t just tweak an existing element of your business if you want to improve; you need to swallow hard and reimagine it from scratch. A great example of an internal process change was when I was the CEO…
Strategic plans & performance scorecards that drive organizational change and excellence
Bicycle and Transit Integration Guide:
A practical transit agency guide to bicycle integration and equitable mobility
