A nationally recognized municipal leader in performance management and early public sector adopter of the balanced scorecard, engaged TransPro to lead an effort designed to understand how residents define success for themselves and their neighborhoods, measure how well…
Sometimes you can’t just tweak an existing element of your business if you want to improve; you need to swallow hard and reimagine it from scratch. A great example of an internal process change was when I was the CEO…
How is it feasible for a public sector organization to demonstrate both a high-quality customer experience AND value to taxpayers? TransPro helped a mid-size transit agency in Florida do just that with the introduction of a robust organization-wide performance measurement…
Strategic plans & performance scorecards that drive organizational change and excellence
Bicycle and Transit Integration Guide:
A practical transit agency guide to bicycle integration and equitable mobility
