In 2018 TransPro was engaged by a mid-sized transportation organization in southern Florida to conduct Customer Satisfaction Surveys for Fixed Route and Paratransit services. TransPro developed and deployed customer satisfaction survey instruments to gauge customer satisfaction. Survey questions…
Sometimes you can’t just tweak an existing element of your business if you want to improve; you need to swallow hard and reimagine it from scratch. A great example of an internal process change was when I was the CEO…
The City of Detroit contracted TransPro to introduce much-needed improvements to the Detroit Department of Transportation (DDOT) Within just six weeks, DDOT went from delivering only 65% of scheduled service to over 99% every single dayWhile substantially reducing costs, TransPro…
Strategic plans & performance scorecards that drive organizational change and excellence
Bicycle and Transit Integration Guide:
A practical transit agency guide to bicycle integration and equitable mobility
