A nationally recognized municipal leader in performance management and early public sector adopter of the balanced scorecard, engaged TransPro to lead an effort designed to understand how residents define success for themselves and their neighborhoods, measure how well…
In 2018 TransPro was engaged by a mid-sized transportation organization in southern Florida to conduct Customer Satisfaction Surveys for Fixed Route and Paratransit services. TransPro developed and deployed customer satisfaction survey instruments to gauge customer satisfaction. Survey questions…
In 2017, TransPro was engaged by an Upstate New York municipality to develop and implement a strategic communications program to help diffuse and turn around a ground swell of negative publicity relating to the county’s 40-year-old landfill operations…
Strategic plans & performance scorecards that drive organizational change and excellence
Bicycle and Transit Integration Guide:
A practical transit agency guide to bicycle integration and equitable mobility
