Looking Past Ridership: 3 Transit Stories
Transit agencies around the country measure success in different ways. While many transit agencies look to ridership as a primary measure of success, other agencies define success based on community-specific priorities, like taxpayer value, economic development or customer experience. Here are a few examples we’ve observed in our partners across the country: Taxpayer Value in […]
Metrics that Matter: Living Out Agency Values
For public transit agencies, ridership — a popular industry-wide measure — can no longer be used as the biggest determinant of success. Transit agencies looking to measure what matters should start with their own agency values and mission statements as a guide. As organizations begin to rethink the factors that contribute to success, it is […]
Whole-Person Hiring: Finding the Right Fit
As firms try to avoid the costs of mis-hires and strive for higher retention rates, many hiring teams are utilizing tools that assess elements beyond a candidate’s skill set — turning their attention toward the personality profile that would be most successful in a given role. If a hiring team is able to define personality […]
Internal Adjustments Clear the Way for External Success
TransPro is thankful for all the transit agencies working to improve the lives of their customers and communities. Often, that work comes in the form of looking inward — taking stock of what’s working well and what has room for improvement. TransPro recently partnered with the Greater Cleveland Regional Transit Authority (RTA) in an effort […]
Austin’s Project Connect: How a Data-Driven Culture Secured a Win on Election Day
Among the most exciting transit initiatives to be embraced by voters in this year’s election was Austin’s Proposition A to fund a $7.1 billion expansion of light rail and rapid bus routes as part of Project Connect. This massive investment received broad support from the community despite the economic challenges and uncertainties brought upon by […]
Changing the Starting Point: Reinventing the Procurement Approach
The path to engaging technologically based, mobility providers at a transit agency can be a challenging one. Procurement efforts traditionally seek to define the solution and then procure that specific solution — but this approach can severely limit the innovation process and block out creative methods with the potential to deliver even greater success. TransPro […]
Diagnosing the Weak Links: Closing the Transit Gap in Sarasota County
What happens when the largest chunk of public money is funding the fewest customer trips? TransPro had the opportunity to innovate solutions to this question when working with Sarasota County Area Transit (SCAT). The Sarasota County Commissioners were interested in finding innovative solutions to improve mobility and taxpayer value in their community for SCAT. That […]
The Trip to Strip — and Other Transit Innovations in Nevada
Too many agencies collect customer data and let it collect dust on a shelf, but RTC of Southern Nevada — the transportation agency serving metro Las Vegas — is constantly finding new ways to integrate the customer voice into how they do business. And throughout the 7 years that we’ve worked with RTC to measure […]
Making Meetings Matter in the Age of Remote Work
When big decisions are being made by remote teams, how can you engage everyone in a meaningful way? How can you drive a critical discussion of success outcomes without the benefit of in-person interaction? Working with a transit agency in the Southeast, TransPro set out to find an answer to that question as the Board […]
How CATS Manages by Performance to Drive Success Outcomes
We often like to say that light rail customers on Charlotte’s CATS system feel like riding the train is the equivalent of taking a trip to Disney — because with a Net Promoter Score (NPS) typically in the mid-60s and 70s, CATS customers are extremely satisfied with the service and highly likely to recommend it […]