Data-Driven Decisions: Living the TransPro Values
One of TransPro’s values is, “I present fact-based recommendations when engaging with my clients and teammates and make it clear when I am only expressing my opinion.” In organizations that make data-driven decisions, it is important that clients are equipped with the appropriate information to make the most informed – and sometimes difficult – decisions […]
Living Your WHY: A TransProvian’s Story
A few years ago I stumbled across the Japanese concept of ikigai and realized it was the perfect representation of what I was lucky to find with TransPro. For the past 5+ years, I’ve had the privilege to live in alignment with my WHY to help public sector organizations work better for the communities they […]
How One Agency is Delivering Choice, Mobility, and Freedom through Innovative Solutions
In 2019, Sarasota County began a journey to deliver a more effective transportation network to deliver value to customers and the community. TransPro supported the County through the diagnostic and network design to provide an effective and efficient transit network that provides choice, mobility, and freedom to customers. Read on to see the next chapter […]
Demonstrating Value Through the “How” and “Who”
In another post, we shared the importance of defining the WHY and WHAT for your organization in order to define success on your terms based on what’s most meaningful to your community. The next phase of the Strategic Planning process is determining the HOW and the WHO: HOW the organization will accomplish what it has […]
Defining Value Through the “Why” and the “What”
In the transit industry, success has historically been measured by ridership. Does this mean that all agencies have failed since March 2020? No. If we have learned anything from the experiences of the past year, it is that agencies should define success by looking beyond ridership numbers in order to convey the broader value that […]
A TransPro Story: Engaging a Remote Workforce
In an ever-morphing world rife with the complexities of change, and forces of push and pull on the tides of the transit world, TransPro Consulting excels in its engagement with a remote workforce. A daily morning “huddle” is one element of company culture that is key to cultivating an engaged workforce. There are three main […]
Identify Customer Priorities, Improve Customer Experience
The transit industry is watching ridership trends closely, hoping to predict the future of transit in the US. While ridership is one metric of success, examining customer priorities is critical in improving customer satisfaction and gauging customers’ confidence to return to transit. According to most recent APTA ridership reports, total transit ridership is only 40% […]
Bringing Values to Life
The power of values comes from a purposeful and intentional effort to live them each day — individually and organizationally. Take a moment and reflect on your organization’s values… do you know what they are? Are they just listed on a poster somewhere and never discussed? While sadly that’s the truth at too many agencies, […]
Driven by Facts: One TransProvian’s Story
At TransPro, we don’t base an entire project on an opinion. We believe in the data providing the answer. As a consultant in this space, I find myself thinking about how to deliver fact-based recommendations often. As we work with agencies around the country, part of our process is to create hypotheses and pressure test […]
Keeping Eyes on the Data
One of TransPro’s key values is to present fact-based recommendations when engaging with our clients and teammates, and make it clear when we are only expressing our opinion. As a way of reflecting on and reinforcing this value, we ask each team member at our quarterly meetings to share a time when the facts brought […]