Selecting a CEO: Value of Employee Input

Selecting a CEO: Value of Employee Input

Hiring a new CEO, General Manger, or Executive Director is a pivotal moment for any organization. Welcoming a leader who embodies the organization’s values and is committed to delivering success is key to transformation. At TransPro Executive Placement, we follow a recruitment process that is tried and true, ensuring that each agency is matched with […]

Transpro’s Take on Customer Satisfaction

Transpro’s Take on Customer Satisfaction

At TransPro, we believe that developing a robust customer satisfaction process is pivotal for growth and long-term improvement within an agency. A robust process will effectively give companies the necessary feedback (i.e., what customers like and/or dislike) to increase the value that the agency provides to customers and the community. Our philosophy on customer satisfaction […]

Annual Employee Success Planning: How TransPro Plans for a New Year

Annual Employee Success Planning: How TransPro Plans for a New Year

Another year has come and gone – did you achieve what you said you would, when you said you would? How can you begin developing an annual plan that is actionable, measurable, and achievable? As we think about our personal New Year’s resolutions, we should also establish our plan to achieve professional success. Employees are […]

Prioritize Projects, Improve Performance: Developing a Work Plan

How to Bring a Strategic Plan to Life

The anticipated influx of federal funding should be discussed in tandem with the importance of developing a strategic work plan, and a project prioritization system that will improve overall performance. At TransPro, we strive to support agencies through a strategic planning process that clearly defines success and the key activities that should be executed to […]

Commitment to Continuous Learning: One TransProvian’s Story

Commitment to Continuous Learning: One TransProvian's Story

Our first value at TransPro is to commit to continuous learning to bring insights and value to our clients and teammates. As a firm, we bring this value to life by creating opportunities for expanding our knowledge, both within the transit agency and beyond. Recently, we spent a week learning from leaders in customer service […]

One Agency’s Approach to Achieving Success Outcomes

Do I Belong in the Room?

Many agencies create a strategic plan to focus their efforts on a clear long-term vision and develop an action plan to guide everyday decision-making to achieve it. Once a strategic plan is developed, how does an agency bring it to life? How does an agency make sure that it doesn’t just become a document that […]

Clarity of Values: Success in Employee Retention

Clarity of Values: Success in Employee Retention

The conditions facing employers today around recruiting, hiring, and retention are severe. Organizations, public and private, are working daily to retain the talent they have while trying to fill increasing vacancies in their operations. The gap never seems to close. Organizations are losing employees to a job seekers market (or some workers are not returning […]

Five Elements of an Effective CEO Evaluation

Five Elements of an Effective CEO Evaluation

In coordination with the Strategic Plan development process, TransPro has worked with high-performing agencies to revamp their CEO evaluation framework. Recently, an agency in the Mountain West embraced an outcomes-based system and developed a new CEO evaluation framework for the upcoming fiscal year. This agency’s evaluation development process was driven by five key factors: Clearly […]

Employee Engagement as a Pillar of Success

Whole-Person Hiring: Finding the Right Fit

There are many ways for an agency to measure success. Many of the agencies TransPro partners with identify employees as a vital component to their success. Digging deeper, most agencies believe that employee success and organizational success are intrinsically linked. A common way for agencies to measure employee success is through employee engagement, the outcome […]

Broward MPO Selecting Projects That Matter

Broward MPO Selecting Projects That Matter

You’ve just put a ton of organizational energy into refreshing your mission and vision statements, identifying strategic priorities, and adopting measurable success outcomes… so what comes next? Organizations that we admire for their unyielding focus on outcomes and results are the ones that go beyond checking the box when implementing their plan. They integrate performance-based […]