Case Study: City of Detroit

The City of Detroit contracted TransPro to introduce much-needed improvements to the Detroit Department of Transportation (DDOT)

  • Within just six weeks, DDOT went from delivering only 65% of scheduled service to over 99% every single day
  • While substantially reducing costs, TransPro and city leadership were able to improve Customer Satisfaction levels by 44%
  • Over just an eleven month period, costs were reduced by $78 million

City leadership turned to TransPro during their most difficult days, the year just prior to the largest municipal bankruptcy filing in US history. Working in a collaborative way with a great sense of urgency, TransPro and city leaders actually expanded the workforce, reduced costs and improved customer satisfaction levels by double digits. This foundational success made national news and has led to the prospect of regional partnerships and service expansion across the larger metro area.


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