Customer Satisfaction Will Always Motivate The Consumer’s Mobility Choices

The changes impacting the transit industry are picking up incredible momentum. It reminds me of when sweeping technology and customer behaviors changed other stalwart industries and our culture some 20 years ago. Read more

June 10, 2019
2:48 pm
News Article

News Article

Performance: Demonstrating Value Through Measurable Results

Public transit doesn’t simply move people from point A to point B — it moves communities forward. It connects individuals

News Article

Why Methodology Matters in Transit Customer Experience Data

At this year’s MCX Workshop, TransPro Customer Experience Lead Kellie Melleady shared an important reminder for transit leaders: good customer experience data begins with good methodology. Here’s a summary of her talk.