Our Communities Will Value More Happier Customers
By Mark Aesch, TransPro CEO – Since the 1950s, the transit industry has focused almost exclusively on the “more” part of the equation. The Federal Transit Administration (FTA) asks a multitude of questions in its annual National Transit Database (NTD) reporting process. These questions focus almost entirely on metrics like how many miles our buses […]
Transit Leader Jill Barnett Joins TransPro
TAMPA, FL, November 18, 2024 – TransPro Consulting leadership announced the appointment of Jill Barnett as Senior Project Leader. Ms. Barnett brings over 15 years of experience in the transit industry and will provide expertise in business development and client management within TransPro’s Consulting business line. As the former General Manager of Lextran […]
Performance Over Personality: Executives Who Are “Plow Horses”
By Mark Aesch, TransPro CEO – High performing public sector agencies exhibit key similarities with their private sector counterparts. The public and private sectors share a “cult of personality” surrounding high-profile executives. Executives in all sectors who have an interest in the limelight can certainly create it for a period of time. However, again, similarly, in all sectors, […]
Methodology Matters
By James Rubin, Ph.D. – Transit agency decision-makers receive detailed information on customer perceptions from a variety of sources, including traditional and social media, customer service interactions, and customer experience survey results. All but one of these sources, customer experience surveys, are subject to biased reporting, and even surveys, if not designed and administered properly, […]
TransPro Engages Huntley Lawrence As Senior Advisor
TAMPA, FL, July 24, 2024 – TransPro Consulting leadership announced the appointment of Huntley Lawrence as a Senior Advisor. Mr. Lawrence, Managing Member of HAL Strategy Group LLC and the former Chief Operating Officer of The Port Authority of New York and New Jersey (PANYNJ), will provide expertise in business development to help expand TransPro’s […]
Transit Summit Shifts How Industry Leaders Are Measuring Performance
By Mark Aesch, CEO – TransDASH subscribers recently came together hosted by Long Beach Transit to attend their first ever Performance Summit. This was a gathering of like-minded executives committed to leading their organizations from a position of measurable results. The excitement, pride, and pioneering spirit of those leaders brought all of us energy. Ken McDonald, the […]
Prioritize Success Outcomes First, Develop Fiscal Budget Second
Take this important first step before fiscal budget developing begins.
Climate Monitoring Progress with TransDASH Cohort
Learn how our TransDASH cohort of transit agencies working collaborating on measuring GHG emission efforts.
From Performance Measurement to Performance Management
Discover the four foundational pillars and the fundamental elements of behavior change for organizational excellence.
Moving from Traditional to Modernized Transit
…“more and better aren’t the same…”. Indeed, and the space between more and better is the state of the public transit industry’s crossroads.