Rich Davey, Distinguished Transportation Leader, Joins TransPro Advisory Board
TAMPA, FL — December 1, 2025 — TransPro, a national leader in transit performance management, leadership development, and organizational transformation, today ann ounced the appointment of Richard A. Davey to its Advisory Board. Davey joins an esteemed panel of directors strengthening TransPro’s reach, insight, and expertise across the public transportation landscape. Davey, who currently serves […]
Employee Voice… The Overlooked Link in Customer Experience
By Kellie MelleadyCustomer Experience Lead I’ll never forget being onsite for a customer satisfaction survey when a bus operator approached me and asked, “Why is it only important to hear from customers? Employees have a voice too.” That moment has stuck with me ever since – because he was absolutely right. There’s always a lot […]
Survey Says: Confidence Levels Are A Choice
By Luke AllisonSenior Project Analyst That’s right–confidence levels are chosen, not created. Statisticians and surveyors make a conscious decision to set the confidence level for a survey. And that should happen before the data is even collected. Before? Yes, before. That’s because a confidence level strikes a balance between precision and error-risk. In survey-land, the […]
More Than A Compliance Check-List: How Title VI and Customer Satisfaction Strengthen Each Other
By Kelly MealladyCustomer Experience Lead In procurement after procurement, I see the same pattern: solicitations ask for customer satisfaction surveys in one section and Title VI reporting in another. Too often, they’re treated as separate boxes to check; one for compliance, the other for customer feedback. But they’re not separate at all. Both are rooted […]
Measuring What Matters: Choosing Where to be Great and Where to be Mediocre
By Brendan MorganProject Manager Every transit agency faces the same fundamental challenge: unlimited needs and limited resources. With constrained budgets and finite time, senior leadership must make difficult decisions about where to focus their organization’s energy. The question isn’t whether you can do everything well—you can’t. The question is whether you’re strategically choosing where to […]
Getting Better on Purpose
By Mark Aesch, CEO Last month I shared a perspective regarding the Goldilocks of public funding: that public agencies are funded “just right” and that the idea of over-or-underfunded agenciessimply does not exist. If a public agency would like to become “too hot”, then it isincumbent upon the agency to demonstrate measurable value. Examples of […]
Aligning Transit Funding with Customer and Community Value
The cost of running nearly empty buses on routes without demand are at the heart of transit’s “fiscal cliff.”
The Fiscal Lessons of Goldilocks
By Mark AeschCEO, TransPro We all know the childhood tale of Goldilocks and the Three Bears—the curious girl who stumbles upon a cottage in the woods and tests out three bowls of porridge, three chairs, and three beds, all belonging to a family of bears. As the story goes, the first bowl of porridge is […]
Transit’s Critical Connection to American Healthcare
By Katie Jurenka, TransPro Senior Project Analyst Communities across the country understand the important link between public transit service and health. Surveys conducted by TransPro, show that respondents consistently chose access to medical facilities as one of the most important way a transit agency provides great value to their community. The following is a brief […]
From Budget Size to Service Impact: Rethinking Public Transit Investment
By Mark Aesch, TransPro CEO In the public transportation industry, the question most frequently asked after “what is your ridership?” is ” what is your budget?” Just as the focus has shifted from measuring volume to balancing ridership with service quality and customer satisfaction, so too should we move beyond simply evaluating budget size and […]