Why Methodology Matters in Transit Customer Experience Data
At this year’s MCX Workshop, TransPro Customer Experience Lead Kellie Melleady shared an important reminder for transit leaders: good customer experience data begins with good methodology. Here’s a summary of her talk.
After CEO & Board Alignment: What Comes Next for Executive Leadership?
By Matt Webb, Principal Achieving alignment between a Board and CEO is a major accomplishment. It creates shared clarity around purpose, priorities, and what success should look like for the organization. But achieving alignment is only the beginning. Impact happens in what follows — when executive leadership turns shared strategy into focused action, intentional effort, […]
CEO & Board Alignment: The Foundation of the 3P Framework
By Mark Aesch, Founder & CEO High performing teams begin with alignment. When Boards and CEOs work in true partnership — united around mission, vision, values, and outcomes — all team members are empowered with clarity, confidence, and momentum. Strong leadership alignment creates the foundation for success across the entire organization. Alignment is the […]
Performance: Demonstrating Value Through Measurable Results
By Mark Aesch, Founder & CEO Public transit doesn’t simply move people from point A to point B — it moves communities forward. It connects individuals to jobs, expands economic mobility, supports local businesses, and strengthens the social fabric of a region. But in today’s environment — where every public dollar must be defended […]
People: The Heart of High-Performing Transit Agencies
By John Lewis, Principal Buses don’t move people—people move buses. Behind every schedule, every route, and every customer experience is a team of operators, dispatchers, supervisors, mechanics, and other frontline staff who make service possible. And those teams determine whether we are providing effective mobility options to the community’s we serve and ultimately whether an […]
Planning: The Strategic Foundation Every Agency Needs
By Jill Barnett and David Johnson, Senior Project Leaders Great transit outcomes take shape long before the bus hits the street — they begin in the boardroom and the planning room. Even the most dedicated teams need a clear strategy to guide and focus their work in a way that empowers them to deliver consistent […]
A Framework for Success in 2026: How Leading Agencies Turn Strategy into Measurable Performance
By Matt Webb, Principal Transportation agencies are under more pressure than ever. Budgets are tight. Workforce challenges persist. Reliability expectations are rising. Customers and communities are demanding better service — and greater transparency. Yet some agencies are breaking through while others struggle to keep pace.The difference isn’t funding levels, geography, shiny capital projects or even […]
The AI Imperative: Why Strategic Action on Generative AI Can’t Wait
Brendan MorganProject Manager Every organization faces a defining question: Will you shape how artificial intelligence transforms your operations, or react after peer agencies have already moved? With 79% of organizations now regularly using generative AI[1] and 64% reporting that AI enables innovation[1], the window for intentional AI strategy is narrowing. The question is no longer […]
Rich Davey, Distinguished Transportation Leader, Joins TransPro Advisory Board
TAMPA, FL — December 1, 2025 — TransPro, a national leader in transit performance management, leadership development, and organizational transformation, today ann ounced the appointment of Richard A. Davey to its Advisory Board. Davey joins an esteemed panel of directors strengthening TransPro’s reach, insight, and expertise across the public transportation landscape. Davey, who currently serves […]
Employee Voice… The Overlooked Link in Customer Experience
By Kellie MelleadyCustomer Experience Lead I’ll never forget being onsite for a customer satisfaction survey when a bus operator approached me and asked, “Why is it only important to hear from customers? Employees have a voice too.” That moment has stuck with me ever since – because he was absolutely right. There’s always a lot […]