Managing Customer and Community Expectations
One of the most important things a public organization can do is clearly define outcomes to identify for customers and the community what success looks like with the resources and budget available. Inevitably, when an organization defines success and identifies what it will focus on to deliver value, some may disagree with that direction. As […]
As part of a series, TransPro is exploring transit’s labor shortage…in this issue, we want to understand why?
Prior to the pandemic, transit agencies around the country were grappling with labor challenges – recruiting and retention were the talk of the industry at the APTA Annual meeting in 2019. Two years later the economy and transit begin to emerge from a pandemic, with significant financial resources, and the labor issues facing transit are […]
Operator Shortages and The Power of Listening
The world is emerging from the COVID-19 pandemic. With that, transit agencies are working to restore service lines within their respective communities to connect customers to jobs, education, and healthcare. However, the national shortage of bus operators has been a tremendous hurdle for agencies to overcome in restoring those lines of service. At the core […]
Driving the Alignment of Strategic Outcomes and Capital Investment Planning
The Congress’s current debate over infrastructure funding has several communities and their transportation systems excited and a bit anxious. State Departments of Transportation, urban and rural communities, and transit systems are all waiting on the final outcome with hopes that they will be able to make significant investments in their infrastructure. The potential pool of […]
How to Bring a Strategic Plan to Life
When an agency begins a Strategic Planning process, we start with highlighting Why we exist and What defines success – the next step is establishing the How – how are the organization’s CEO and management team going to deliver the outcomes aligned on in the Why and What phases of the process? The How phase […]
We Listen to Customers, But What About the Broader Community?
A transit agency’s impact goes far beyond moving riders from point A to point B. Public transit provides access to employment opportunities, affordable housing, education and other services. It can spur economic development in a region, leading to more jobs, and commercial and residential development. An agency can help make a community more sustainable, through […]
10 Years of Transformation in Charlotte, Denver, Detroit and More
TransPro has turned 10 years old! In an era where family businesses that have existed north of one hundred years have succumbed to the economic pressures of a global pandemic – we are so humbled, honored and proud to be growing. Our core purpose — to challenge the status quo of public sector management, to […]
The Next 10 Years: Driving Change, Celebrating Success
The next 10 years of TransPro promise to be as exciting and fulfilling as the first 10 years. The privilege of collaborating with public sector organizations to achieve transformational results motivates us to help even more. We expect the next 10 years of TransPro to build on our solid foundation of experience with several outcomes. […]
Thinking About Access in the Context of Recovery
As the world slowly begins to recover, populations begin to emerge from lockdown, and our workforce begins to return to a new normal, transit agencies across the nation are grappling with what service will look like for their communities moving forward. The pandemic saw the largest drop in transit ridership in modern history, up to […]
The Key to Increasing Ridership…
The Key to Increasing Ridership… …is to increase the price of gas. Ok, that was a setup, but as the transit industry maintains its focus on “recovery,” we continue to ask, “what does recovery mean?” Let’s start here. We acknowledge the value of good system design. If the sole definition of success for your transit […]