MEASURING WHAT MATTERS: Understanding Transit’s Value Beyond Ridership
Public transportation’s impact extends far beyond the number of customers who use its services each day. Transit agencies play an important role in connecting communities to employment, education, healthcare, and other essential opportunities. But how do agencies measure the value they provide to the broader community? Through TransPro Consulting’s Community Value research, we’re helping transit […]
BEYOND STANDARDIZATION: What Standardization Really Means for Transit
By Kellie MelleadyCustomer Experience Lead The conversation around standardization in transit is gaining momentum. The Federal Transit Administration’s recent Request for Information on Family-Friendly Transit brought renewed attention to how agencies measure the customer experience. Among the public comments submitted, several agencies raised a similar idea: the industry would benefit from more standardized customer experience […]