California’s Focus on Public Safety

Public transportation customers must feel safe when they travel, and transit agencies are responsible for ensuring customers arrive at their destinations unscathed.

What Metric Has Our Attention

For the first time in our customer satisfaction work for multiple clients, we are seeing the fare price jump to one of the top factors for customer satisfaction. We wondered why.

Are Rising Gas Prices A Tool Transit Agencies Can Leverage?

Rising gas prices have negatively impacted most of the world by inflating the prices of many things we enjoy. However, is it possible for Transit Agencies to leverage rising gas prices? In 2012, The American Public Transportation Association (APTA) released a Policy Development and Research titled Public Transportation Protects Americans From Gas Price Volatility, centered […]

News Roundup: Keeping Up With the Labor Shortage

News Roundup: Road to Recovery, Focusing on Value Over Volume

As many industries continue to face the challenges caused by a nationwide labor shortage, leaders in public transit have been navigating ways to cope. The labor shortage spans both administrative and front-line employee positions. For many agencies, lower numbers of operators have hindered the ability to provide the amount of service needed daily. This is […]