Trick or Treat — Why Ridership as the Singular Metric of Success Has Always Been a Trick.
On this Halloween – a childhood day of “trick or treats” – we thought it fitting to explore why the transit industry allowing, and in some cases embracing, ridership as the singular metric of success was always a trick. Transit conferences across the country would hold celebrations and push out news releases “celebrating” every .2% […]
TransDASH: Changing the Conversation from Volume to Value
In anticipation of this year’s APTA conference, we have been exploring the idea of Value versus Volume – engaging in conversation with select industry leaders and peers. At our APTA session, we are prepared to bring this discussion to the table of the broader industry – sharing how TransDASH is going to shift the conversation […]
How Industry Selected KPIs Can Drive Transformation
CEOs and head executives are often in the midst of the silent tension created by peer rankings. Benchmarking practices allow organizations to estimate where they fall on the ranked list of an industry’s best to worst. Industry leaders – or in some cases, influential stakeholders – often identify a few key performance indicators that serve […]