Who Gets to Decide?
Who gets to decide what’s important to the customer? As a transit agency when was the last time you asked your customers what is important to them? TransPro recently engaged in multiple conversations with service industry leaders to learn about their approach to customer service and how it has changed from pre COVID-19 pandemic to […]
Public Transportation’s Biggest Challenge isn’t a Labor Shortage
Since the 1950s the transit industry has both invited, and allowed, ridership to be the sole definition of success – the industry mightily celebrates when volume goes up two tenths of a percent. Also since the 1950s, ridership has been on the decline. Yet while ridership was at its lowest (during Covid with ridership down […]
Commitment to Continuous Learning: One TransProvian’s Story
Our first value at TransPro is to commit to continuous learning to bring insights and value to our clients and teammates. As a firm, we bring this value to life by creating opportunities for expanding our knowledge, both within the transit agency and beyond. Recently, we spent a week learning from leaders in customer service […]