Move Your Team From Accountability To Ownership
Much is said and written about Employee Satisfaction. We believe that so long as your work conditions are safe, and your paycheck clears there is every reason for an employee to be satisfied – those are base expectations. The more challenging hurdle is how to create an environment where employees are engaged. How do we […]
Projects vs Performance
Much of public sector structure is set up around the delivery of projects. There are operating budgets and capital budgets. There are Billion-dollar programs invested in the delivery of transit centers, schools, and parks. Voters are asked to support bond acts to construct a new 200 million dollar school addition – to deliver “the project”. […]
What We’re Reading: The Power of Habit
One of the things our team views as essential in furthering our knowledge and developing professionally is maintaining a habit of reading. That’s why we’ve made it a quarterly organizational habit to pick a book that the whole team reads and discusses at our quarterly meetings. Our most recent read was Charles Duhigg’s “The Power […]
Adapting Performance Management To Today’s Transportation Landscape
MAP-21 and the subsequent FAST Act prioritized a performance management-focused approach to transportation funding. MPOs, DOTs, and transit agencies adopted Key Performance Indicators (KPIs) around safety, state of good repair, congestion mitigation, system reliability, freight movement, project delivery and environmental mitigation. While it’s unclear if this approach actually leads to optimal community outcomes, the pace […]
Our Approach To Success
Benchmarking and performance management are an integral part of TransPro’s approach to nearly every project we undertake because we believe that it’s both insightful and instructive to understand how one’s own performance and practices compare to industry peers, and that projects undertaken by an agency should have a clear, quantifiable outcome linked to their overall […]
What Running Goals Taught Me About Organizational Performance Management
When we work with clients, we tell them how important it is to define what success means from the outset. Whether for a project, initiative, or for their entire organization, we extol the importance of putting a stake in the ground that represents an unambiguous and measurable outcome, that if achieved, would allow them to […]
What is Your Net Promoter Score (NPS) and How it Will Change Your Business?
Customer service is what we do TO a customer. Customer Satisfaction is the GRADING of how well we did it. Your Net Promoter Score (NPS) is garnered from the single question: On a scale of 0 to 10, how likely are you to recommend our service to a friend or family member? Moving the needle […]
Should Perception Be Your Reality? We Can Tell You.
Do you have 97% on-time performance? Do your technology systems tell you that is true? Does customer sentiment tell you the opposite? You may be victim of your customer’s perceived reality and suffering from an identity crisis. The legacy of Lee Atwater’s ‘Perception versus Reality’ has shifted in today’s world of instant communication channels to […]
Joy: 7 Steps to Success!
When Spring Training opens, everyone on the baseball team – from the General Manager down to the bat boy – knows what Success Moment the team is focused on achieving. A baseball team is able to align every single person in the organization – from the first baseman, to the trainer, to the bat boy […]
Busting The Bikeshare Bubble: Understanding Transit Integration with an Emerging Mode
Bike share is relatively new to the transportation world and presents significant opportunities for first and last mile connections to transit. Many agencies have woven bike share into their transit networks, adding convenient connections and customer services. The flexibility and responsiveness of bike share represents a useful tool to fill gaps in a service area. […]