Cost Reduction and Process Improvement for Transit Maintenance Facility Reorganization
PROJECT DESCRIPTION In 2017, TransPro CEO Mark Aesch worked directly with the Secretary of a New England-based Department of Transportation to overhaul of DOT’s municipal public transportation system and to improve the massive agency’s responsiveness to the DOT. Through a series of internal workshops and improved process development and reporting structure, Mark and his team […]
Strategic Plan and Performance Scorecard Development and Implementation
PROJECT DESCRIPTION In 2016, TransPro was engaged by a municipal transportation system with operations in the southern United States to conduct an executive-level organizational assessment, third-party vendor oversight assessment, and customer satisfaction survey services. These tasks established a baseline understanding of the agency’s current state of operations and performance, as well as identified opportunities for […]
Transit Improvement Plan Drives $400,000 In Annual Savings
PROJECT DESCRIPTION In 2016, an upstate New York public transit system was guided by TransPro through the agency’s first major route adjustment in 20 years. To help raise awareness and community support for the program, TransPro developed an integrated communications strategy to engage customers and stakeholders. Strategy & Results Because customers had not experienced route […]