EXECUTIVE SEARCH: Start With the Board, Not the Candidate
By John LewisPrincipal Every transit board that has run an executive search has had the same debate. Status quo or change agent? Insider or outsider? How many years of experience, what leadership style, the right vision, the right ethics, the right fit with the culture? These are reasonable questions. They’re also, by now, a script, […]
BEYOND STANDARDIZATION: What Standardization Really Means for Transit
By Kellie MelleadyCustomer Experience Lead The conversation around standardization in transit is gaining momentum. The Federal Transit Administration’s recent Request for Information on Family-Friendly Transit brought renewed attention to how agencies measure the customer experience. Among the public comments submitted, several agencies raised a similar idea: the industry would benefit from more standardized customer experience […]