4 Key Elements to Drive Effective Change Management
As the world continues to emerge from the COVID-19 global pandemic, public sector leaders are shaping their “return to normal” strategies. What does “return to normal” entail? How do we think about recovery, and how do we implement controls to steward the most efficient process that provides equitable solutions for our communities? At TransPro, we […]
Identify Customer Priorities, Improve Customer Experience
The transit industry is watching ridership trends closely, hoping to predict the future of transit in the US. While ridership is one metric of success, examining customer priorities is critical in improving customer satisfaction and gauging customers’ confidence to return to transit. According to most recent APTA ridership reports, total transit ridership is only 40% […]
News Roundup: Road to Recovery, Focusing on Value Over Volume
As the public transit industry enters a period of recovery, agencies nationwide are vigorously tracking, reporting, and analyzing ridership trends. However, now more than ever, organizations are searching for alternative measures of success. Some transit agencies are shifting focus to the overall customer experience, measuring quality over quantity. These agencies are beginning to ask, “How […]