Looking Past Ridership: 3 Transit Stories
Transit agencies around the country measure success in different ways. While many transit agencies look to ridership as a primary measure of success, other agencies define success based on community-specific priorities, like taxpayer value, economic development or customer experience. Here are a few examples we’ve observed in our partners across the country: Taxpayer Value in […]
Metrics that Matter: Living Out Agency Values
For public transit agencies, ridership — a popular industry-wide measure — can no longer be used as the biggest determinant of success. Transit agencies looking to measure what matters should start with their own agency values and mission statements as a guide. As organizations begin to rethink the factors that contribute to success, it is […]
Ridership Always Missed the Mark as Transit’s Metric of Success
In the days before masks and hand sanitizer in gallon jugs, nearly 600 transit enthusiasts gathered in a NYC hotel ballroom to listen to an impassioned conversation. In this October of 2019 session, the panel moderator simply asked, “Is ridership the metric of success for transit agencies?” One panelist repeatedly said, “Ridership is all that […]