Transit’s Embrace of Problem-Solving Technology
The COVID-19 pandemic has disrupted typical transit operations in so many ways, from declining ridership and revenue, to safety and health obstacles. While the response has remained a challenge for transit agencies, many agencies have used the pandemic to accelerate ongoing customer experience enhancements or start new initiatives to help keep customers safe and happy. […]
Optimizing Revenues without Layoffs
Early in the COVID-19 pandemic, transit agencies were quick to recognize the threat to the financial aspects of the business of public transportation. The CARES Act provided essential relief to agencies around the country, but so far it is one-time funding. The New York Times and Wall Street Journal have both recently published articles about […]
Can a Private-Sector Mindset Help Transit Agencies Innovate?
We may not be able to expect public services to operate like private sector businesses, but we wholeheartedly believe that they can operate with a private sector mindset in ways that increase value to customers and taxpayers. In that spirit, we thought it’d be helpful to round up some examples of how the private sector […]