Transit Agencies Embrace Customer-Focused Technologies
Public transportation in the digital age is faced with the challenge to adapt to evolving customer expectations. As customers become used to features like one-touch payment and real-time updates from businesses in the private sector, transit risks a wide customer satisfaction gap if it lags behind in technological tools and innovations. Fortunately, agencies across the […]
MTA Embraces Tech Advancement (Finally)
New York City’s Metropolitan Transit Authority (MTA) is often cited as having antiquated infrastructure, lagging behind other large cities such as London and Amsterdam. In recent years, the MTA has slowly embraced technological advancement, as seen in the launch of projects such as the OMNY contactless payment system and upgrades to the MTA Smartphone App. […]