Making Meetings Matter in the Age of Remote Work
When big decisions are being made by remote teams, how can you engage everyone in a meaningful way? How can you drive a critical discussion of success outcomes without the benefit of in-person interaction? Working with a transit agency in the Southeast, TransPro set out to find an answer to that question as the Board […]
How CATS Manages by Performance to Drive Success Outcomes
We often like to say that light rail customers on Charlotte’s CATS system feel like riding the train is the equivalent of taking a trip to Disney — because with a Net Promoter Score (NPS) typically in the mid-60s and 70s, CATS customers are extremely satisfied with the service and highly likely to recommend it […]
Central Indiana: Rediscovering the “Why”
In the Fall of 2019, the Central Indiana Regional Transportation Authority (CIRTA) was foundering. Following a strong decade of transforming the perception of transit and playing a central role in creating new local funding for transit, the agency was on the brink. Turnover at the Board and Executive Director level, a major source of funding […]