Your voters, your residents are first engaged in focus groups to help create meaningful survey questions and metrics.
With information from the Focus Groups, a survey is developed to identify appropriate sampling methods. TransPro uses real-time technology, so results can be calculated with remarkable speed – enabling immediate opportunity to make adjustments and improve quality.
After the survey has been deployed we develop a summary of findings including statistical analysis, root cause analysis and recommended plan for action for your community.
TransPro has constructed a nation-leading formula that determines, measures and communicates the value that residents believe they receive from the local government organization. Through a composite scoring system that marries actual organizational performance with community impressions of the quality service they enjoy, this CVI allows all stakeholders to determine if taxpayers are enjoying value.
TransPro facilitates focus groups of employees, residents and service users to establish key themes for broader testing. In a collaborative environment, trained TransPro facilitators invite dialogue from all participants to invite robust conversation on key elements of expectations and performance.
Ongoing customer satisfaction monitoring occurs with TransPro’s quarterly Performance Scorecard – a measurement tool that is tied directly to a formula-driven, prioritized point data matrix. This ensures government that effectively makes the transition from delivering service – to delivering satisfaction. TransPro designs & develop systems to monitor, manage and communicate quantifiable metrics with goals and prioritization that drive excellence and achieve success.
Employees create the Government! You Create Engaged Employees Delivering Good Government!
TransPro helps you understand your employee engagement and performance in an actionable way. TransPro’s EEI identifies core relationship issues requiring change so you can deliver the ultimate resident, government and customer experience. Our process provides you with a granular view into employees’ mindsets and obtains high-level tracking of employees’ engagement, we identify segments or subgroups, such as areas of challenge and areas of success and track progress from year to year that drive excellence.