TransPro has partnered with the City of Charlotte to drive municipal success with the city’s transit department.
The Charlotte Area Transit System (CATS) has worked with TransPro over a multi-year period under a new CEO to utilize multiple TransPro solutions including:
- CEO first 100 day plan
- Organizational Assessment
- Customer Satisfaction Index (of each transit mode)
- Success Plan
- Quarterly Performance Scorecard
- Quarterly FOCUS Analytics
- Employee Engagement
- Community Engagement Index
The results for the City have been measurable and powerful.
- Introduction of a new bus network to improve ridership levels.
- Introduction of a significant expansion of the city’s light rail system.
- Customer satisfaction levels up XX% to industry-leading levels.