Looking Past Ridership: 3 Transit Stories

Looking Past Ridership: 3 Transit Stories
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Looking Past Ridership: 3 Transit Stories
By Katie Jurenka, Project Analyst

Transit agencies around the country measure success in different ways. While many transit agencies look to ridership as a primary measure of success, other agencies define success based on community-specific priorities, like taxpayer value, economic development or customer experience. Here are a few examples we've observed in our partners across the country:

All three of these agencies have succeeded in establishing a metric of success that represents real progress and achievement within their workplaces and communities. Examples like these show that transit excellence doesn't need to be restrained within the narrow scope of ridership — but rather that a successful transit agency is one that's attuned to the needs of its community and finds a way to deliver value in areas that matter to its residents and leadership.