There are many ways for an agency to measure success. Many of the agencies TransPro partners with identify employees as a vital component to their success. Digging deeper, most agencies believe that employee success and organizational success are intrinsically linked. A common way for agencies to measure employee success is through employee engagement, the outcome of employee satisfaction and employee perception of value. An engaged employee is more likely to recommend their place of work and be satisfied with their role in the organization’s success than one who is not engaged.
Read on to find out how agencies measure employee engagement and have identified opportunities for improvement to recruit and retain high-quality employees.
In Charlotte, NC, CATS has identified Employee Success as a key pillar of its overall organizational performance scorecard. CATS has conducted multiple waves of an independent Employee Engagement Survey and the results indicate several key areas that drive the employee’s perception of the value they bring and impact they deliver. For example, the most important element for CATS workers is “doing work that is important to achieving CATS’ goals, mission, and vision.” In fact, employees also indicated some of the highest satisfaction marks with this topic.
Communities such as Cleveland, OH, Denver, CO, Lane County, OR, and others across the country have identified similar success outcomes focused on engaging and listening to employees to best understand how they can increase satisfaction and engagement. The results of these surveys provide the opportunity for agency leaders to develop and implement strategies that communicate the value and benefits each employee contributes to the organization’s overall success. Organizations like CATS have successfully identified a tool to link engaged and high-performing employees to overall success and are continuing to communicate those successes to recruit potential employees as well.